Hi, I'm Michael.

Welcome to My Professional Journey: Step Inside My World.

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About Me

I have wealth of experience in the IT field and a genuine passion for all things tech
When I'm not immersed in the world of IT, I'm an avid football enthusiast. Whether I'm watching the latest matches or scoring goals in FIFA on my PS5, I'm always up for new challenges. Let's connect and explore how my IT expertise and passion can benefit your team.

Career

Kuehne+Nagel

IT Service Desk Analyst March 2023 - Present

  • Providing remote support for product functionality, maintenance, and troubleshooting
  • Managing Microsoft Intune to streamline device management for a fleet of mobile devices
  • Actively participating in post-migration support activities, addressing user inquiries, and providing ongoing assistance
  • Working closely with technical teams including Azure services and Applications Support to identify, troubleshoot, and resolve hardware and software issues on relevant servers and workstations

    • SafePro Services UK

    Information Technology Support Analyst Oct 2022 - Mar 2023

  • Identifying calls that need to be escalated to a more senior support analyst and ensuring that these escalations are handled promptly.
  • Ensuring laptops, PC’s and other access devices are deployed and maintained to meet business requirements
  • Engaging in collaborative work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
  • Implementing effective communication coordination between team members, which resulted in a 5% increase in efficiency
  • Active Directory with the correct credentials and permissions

    • Education

    University of Agriculture | Abeokuta, Nigeria

    - B.Sc: Animal Breeding and Genetics 2016

    Lagos State Polytechnic | Lagos, Nigeria

    Diploma: Electrical Electronics Engineering 2011

    Skills

    • HTML
    • CSS
    • Javascript
    • Microsoft Azure
    • Microsoft Exchange
    • Azure Active Directory
    • Microsoft Intune

    Projects

  • My Resume by cloudresumechallenge.dev
  • Customized HTML and CSS with Bootstrap for elegant design of resume
  • Enabled static website feature of Azure storage to host site files in $web container
  • Configured Azure CDN with an endpoint for custom domain
  • Imported PositiveSSL cert to implement HTTPS and ensure a seamless and secure connection to the site at root domain devoloda.com
  • Utilized Azure Function App with an HTTP Trigger, written in Python, to interact with CosmosDB API
  • Implemented a visitor counter to track site visits
  • Developed JavaScript code to capture the result of the visitor counter function and dynamically display it on the site

    • Certification

    AZ - 900 - Azure Fundamentals

    ISC2 - CC – Certified in Cybersecurity

    AZ - 104 - Azure Administrator Associate